93% of customers engage with online reviews before making any purchase decision. That’s almost everyone. Super simple but CRAZY powerful, right?
Think about it, before you go for a movie, don’t you peek at the reviews? (Yep, guilty!) It’s because reviews are today’s version of good or bad word-of-mouth. It is the most trusted way to win people over.
“Your most unhappy customers are your greatest source of learning.”
Do negative reviews feel like a punch? At first, it will but it is a secret weapon. Learning from a negative review and highlighting the impact actually fix things and that’s how you build trust. This is where your business must take the first step of reviewing requests and collecting them today. The channel can be various, keeping in mind how small screens are everyone’s favourite.
Let’s roll the dice and check out how Facebook review requests can be an asset for your business.
Review requests
A review request is a formal and informal approach of a business to ask for feedback from the customer. It’s like asking “hey, how’d we do?” – but with a style, plan and now in a modern-ish manner.
How you ask matters a big time! A relaxed, and open way makes the customer more comfortable to share their thoughts. Buckle up, we will now dive deep into review request types, and some super-easy ways for your business to do it better.
Types of Review Request
Direct way
Just wrapped up a great customer experience? That’s your golden moment! Try these winning formulas when you request for review:
“We’d love your thoughts! Drop a quick review on our Facebook page – it means the world to us!”
“Your experience helps others make great choices. Could you request a review on Facebook?”
Pro tip: Make it personal! Mention something specific about their experience.
Follow-up request
Life gets busy, and sometimes folks forget. A gentle nudge works wonders, but timing is everything. Here’s how to make a facebook request review that gets noticed:
“Hi! Hope you loved your service. Got a minute to share your experience? Your opinion helps us level up!”
“Just checking in! Would you mind taking a moment to share your thoughts on Facebook?”
Remember: Keep it light and friendly – nobody likes feeling pressured!
Automated request
Let technology do the heavy lifting! Field Promax’s automated review management system makes collecting feedback a breeze. It’s the perfect solution for field service businesses looking to boost their online reputation effortlessly. Ready to transform your review game? Give Field Promax a shot!
Key benefits:
- Saves time and effort
- Ensures consistent follow-up
- Tracks results automatically
- Helps manage reviews across platforms
- Makes it easy to request a review on Facebook
Email Request
Emails still rock for professional review requests! Keep it short and sweet with these elements:
- Clear subject line
- Personal greeting
- Quick reminder of their experience
- Easy-to-click review link
- Sincere thank you
Take a shot in this way-
“Hi, thanks for choosing our service. We hope you loved the experience. Please give us one more moment and leave your review. Your feedback helps us improve and assist you better.
Please check her and leave your thoughts.”
How to request a review on Facebook?
Reviewing requests on Facebook is super easy. Keep it clear, kind and direct. The ingredients might look simple but need a solid plan to work out. A well-crafted request doesn’t just gather feedback- it recharges the business’s credibility and trustworthiness.
Note down this step-by-step guide will help you to request a review on Facebook:
Easy ways to collect stellar reviews for your Facebook business page
Let’s break it down in the step-by-step process like the ultimate playbook to ace your Facebook reviews game!
Step 1: Claim it your Facebook Business Page
Before you jump right into the reviews, make sure your business page is verified, loaded, and locked with all the rules. If you don’t have a page yet (uh-oh), create one now.
A verified Facebook page not only wears a super professional suit but also is the face that every customer sees while leaving those glorious reviews.
Pro hack: Deck up the page with the most accurate information to make it irresistible.
Step 2: Activate the magic of the Reviews Tab
Once your page is ready to go for a run, direct the customer to that holy tab- the reviews section. This is where their weaves of words (aka reviews) will be there for the world to see.
Don’t miss this: Enable the Review tab on your settings and give a treasure hunt ride to your customers.
Step 3: Slide into their DMs
Do you have some happy customers? It’s time to talk to them.
Send a friendly, heartfelt message or email to each one of them. Show some love and gratitude to them for choosing your business. Twist your words and ask them to share their experience on your Facebook page while you show their actual gratitude. Don’t throw a corporate nudge, show some personalization.
Example– “Hey [customer name], thanks for choosing our [service]! Can you please share some words about your experience on our Facebook Page? Your words mean the world to us!”
Step 4: Drop CTA. Not a basic one
This time make it ridiculously easy for the customers to find a “review” button on your page. This one click is a teleport to the wonders of your business.
How to: Click on Page Settings > Add CTA button > Select “Review.” Boom! You see them on your review page.
Step 5: Garnish it with a little motivation
Now, here is the fun part. Sweeten your review deal by giving something in return. It can be offering small incentives to your lovely customer who finally decides to show up. Give them a discount on their next purchase and make them lucky.
Note: Play it cool and follow your ethical rules. The reward should only be for leaving the feedback and not just tapping on glowing 5 stars. Do not play, fake it until you make it.
Stack up your Facebook review page and see how the love of reviews rolls in.
Review Request Sample
Want more awesome reviews for your field service biz? Creating a Google review request is easy-peasy – just keep it friendly, mention what you did, and show some genuine appreciation. Here’s your go-to template to get those reviews rolling!
Timing for requesting a review
Review warriors must understand that timing is everything. Getting those sweet words isn’t about asking nicely. The secret sauce is asking about it strategically at the right time. Catch your customers when they are filled with the good vibes about your business. Nail the timing and you will swim into that 5-star review. Want to see how? Let’s dive in!
Perfect timing #1: Check them out after a positive experience
Did your service just make someone’s day? Or are they talking about your smooth and amazing service? BAM! – that’s your moment.
See, the stats don’t lie-
67% of customers will immediately write for you after a positive experience. So, don’t wait for the glow to dim.
Why it works?
Their joy and experience with you is fresh. Their emotions are all over the place. Gather those emotions for them and let them spill the tea about your business on your review page.
Perfect timing #2: A few days later
Have they used your business service a few days before? You are keeping good with your patience. Wait a few more days after delivering the service and then ask for a review. Give them the space and let them fall in love more with your service.
What BrightLocal says: 87% of consumers leave a review on their Facebook Page within two weeks of using the service. Timing is the catch.
Why it works?
You’re not nagging them and giving them the space they wanted. This ensures the feedback is thoughtful and accurate.
Perfect Timing #3: During high-engagement moments
Service-based businesses know how important the right moment is. When you have just gone above and beyond your level to satisfy that one customer. Maybe you have crushed their expectations by supporting them right. Or have you nailed a consultation? This is your moment.
Fun fact: 80% of customers drop their reviews after their issue is taken care of.
Why it works?
When you show them your care and seriousness and own their problem you win their heart. You will activate their “I love this man” zone. Ask for the review right then and enjoy their shared glow.
Perfect timing #4: Don’t go near No-No Zones
Timing is not just about when to ask- it’s more about when NOT to ask. Do not intrude in their busy hours. Keep your kinky calls to yourselves.
Why it works?
If you ask them when their calendar is not doing backflips, they will have that space to write a thought feedback.
What connects the dots for perfect review? (Hint- It’s not Perfection)
Here is the fact- Stop taking the universe to a stage of perfection. There isn’t anything about a “perfect” review. But there is such a thing called an ideal review. It’s a win-win for businesses and future customers alike. It is more like a sweet spot between helpful and heartfelt. So let’s see the recipe.
Spill more about the experience
An ideal review just does not say words like “It was great!” It dives into the why behind the great. Speak more about what you felt about the service. It will have words more about:
- What was the service like?
- How was the customer support?
- Was there any room for improvement?
Why does it matter? This kind of deets matters. It gives a clear picture of the business and helps future customers know what exactly they are signing up for.
Keep it Authentic
Remove all the clouds of fluff- says the honest review. It will share the experience. No warts, around, or more. Keep it direct, genuine and about your experience.
Why does it matter? A genuine review will help businesses know what’s working and what’s… Plus, your future customers will love the honesty over sugar-coated hype.
Dropping the deets ball
An ideal review will have the specifics. Don’t just say, “Great service!” Talk about why more. Show what you are enjoying about it. Spill the beans whether it’s good or bad.
Why does it matter? Details = Credibility. This pinpoint helps businesses understand exactly what their customers love and what needs improvement. When the business knows where the path is wrong it gets directional for them to take the turns. Give them that chance to take the turn and make you and others happy.
Keep it readable
Let’s face it: No one is there on social media to read a novel, especially in the review section. Don’t write pages of review. Keep the review clean, easy, and simple. Oh, are you comfortable with your native language? Go for it- write what works for you.
Why does it matter? Short and sweet wins the heart. Plus, clear feedback makes the act easy.
Match the stars with words
Your star rating must align with the written review. Got a glowing paragraph with 2 stars? Confusing.
A loving review with 5 starts? Easy to understand.
Why does it matter? Consistency helps businesses and customers understand what to interpret.
Make it constructive
Critique is welcome but try to work around actions. Instead of saying “ Your service sucked,” try “The wait time was long, but the staff was helpful.”
Why does it matter? The constructive side of the feedback helps businesses understand and catch better. Don’t just shrug off the bad review.
The Silver lining
By the end of the day, there should not be any pressure to tick all the boxes. Give a free space to your customers to express themselves just the way they like. For customers- next time when you are about to hit that “Post” button, think: Am I helping the other customers pick right and am I helping the business to improve.” Be proud of your review.
How to crush the challenges of collecting reviews like a pro?
Gathering review isn’t all about sunshine and glow- it’s a speed-breaker journey with lots of bumps along the way. But with the challenge comes some cheat codes. Let’s decode some.
Challenge 1: Unresponsive customers
The pool of silence, which is never-ending. Yes, we are talking about the silent treatment from customers. They loved your service but chose to ghost your review request. Why? They’re busy, distracted, or simply unbothered about the tedious review process.
How to ace it:
- Catch them with fresh and positive interaction. Like just after the delivery of service. Strike when the love is warm.
- Make the process of reviewing requests very easy. Drop the direct link with the text: “Click here and drop your precious words. It’s super quick!”
- Do not miss to use their name and a touch of warmth. “Hey Alex, we hope you’re loving our service! Got a minute to share your love with us?”
- Still didn’t get a reply? No biggie. Take a soft follow-up with a little extra motivation, like an irresistible discount offer.
Challenge 2: Fear of Negative Feedback
Don’t be scared of bad reviews. You are not the king of bad businesses. There will be golden opportunities in disguise as well.
How to ace it:
- Negative reviews = free advice. Shift your perspective. Look for the broader picture.
- Respond to the issue gracefully. Be apologetic and appreciate the empathy of the customers.
- Solve the problem and go public about the solution. Sharing the update is a double win.
- Handle the criticism with grace. Show off your cool side and make the brand look more human.
Challenge 3: Platform limitation
Platforms don’t make it easy for any business to take reviews. You have a lot of hurdles to hop over, right from confused customers to limited analytics.
How to ace it:
- Don’t put all the eggs in just one basket. Ask for reviews on multiple platforms like Google, Yelp, or industry-specific platforms.
- Not every customer of yours will be tech-savvy. Provide simple, clear instructions about leaving the review on all the platforms. Talk about how to do it.
- Use tools like Trustpilot, and ReviewTrackers to gather reviews across platforms.
- Share your light-brimming feedback on the website, social media, and newsletters.
Pro tip
Every challenge is a stepping stone. Use them for better customer engagement and a stronger online reputation. That’s called online reputation management.
Conclusion
Reviews are the ultimate feast for your business and a well-planned one will unlock some serious growth and potential. Whether you are refining the email campaigns, snagging how to request a review on Facebook, or engaging with customers in person, it is important to do it consistently and with a dash of authenticity.
A secret tip?
Allow your customers to share their stories. Turn that narrative into trust, quality, and excellence for your brand. Today, the review is a secret weapon for every business growth and the best time to start it is?.. Yes, you’re right. NOW.
Start today and see how a good review turns the table.
Originally Published at – Field Promax (What is a Review Request)